Cloud-hosted Telephony

Flex Voice: Cloud-hosted telephony and communications

Flex Voice is a cloud-hosted telephony and communications solution that takes an innovative approach to IP telephony, providing staff with a feature rich, highly intuitive phone system.

The Package

Hosted communications has evolved. For a low per user per month price, you can have a market-leading telephony service with 4000 free minutes* and a Cisco SPA 504G IP Phone for every user.

Flexibility

Our fully flexible solution allows you to instantly scale the number of lines you have as an when you need. This is done from the smart management portal, putting you in control.

Cisco Handset
Multi-tasking user

Designed for mobile and flexible staff

Calls go where you are, not just where your desk is. By tying your number to your desk-phone, mobile, soft-phone and messaging, users will never miss calls. Voicemail, call routing and call recording all help today’s communication needs.

No expertise required

With no core equipment to manage on-site, there’s no need for any costly in-house expertise, spares or maintenance. Hardware or software is continually improved and upgraded, so you remain up-to-date without it costing a penny more.

Reliability and continuity in your communications

Rapidly move inbound and outbound calls between locations (even to mobiles) without loss of functionality or additional expense, keeping your communications robust and effective whatever happens.

Spread across multiple sites

As a cloud-based service, adding and supporting multiple locations is easy, convenient and economic. Directories, dial-plans and services are all unified, meaning calls between endpoints are free.

Key Features

24/7 helpdesk

Need a little help? Not a problem. Our friendly team will help you quickly to resolve any issues.

Smart automated portals

Efficiently manage your users’ adds. Moves and changes, billing, provisioning, quoting and support tickets.

Auto attendant

Provide menu options to callers for faster first-time contact.

Always-on call recording

On by default, this fully controllable feature means that you automatically record your calls for future reference.

Advanced call reporting

Manage your calls usage and costs more effectively, optimizing utilisation and line flexibility through online and downloadable fully-itemised spreadsheets.

Business continuity

Built on highly resilient and secure network infrastructure.

Ad-hoc conference

Admin portal access

Auto attendant

Call forwarding

Call recording

Call reporting

Call waiting

Caller ID

Calling restrictions

Fraud detection

Group voicemail

Meet-Me conference bridge

Pre-determined call routing

Ringing groups (limited)

Call park and pickup

Softphones

Time of day routing

User portal access

Voicemail

Voicemail to E-mail

Inbound caller name look-up

*2500 minutes UK local and national calls and 1500 mobile minutes per month.

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